FAQ

✿ DO YOU SELL YOUR PATTERNS?

In order to develop ROSEKUMO as a made-to-order knitwear label, we are not selling any pattern at the moment.

✿ SIZING AND CUSTOM ORDERS: 

Our sweaters come in  “One size” by default (fits sizes S-M-L). If you’d like to alter the length or a more customized fit, please leave a note at the checkout.

Any other question or special request about our sweaters? Handmade to order allows flexibility so feel free to let us know!

✿ WHOLESALE REQUEST: 

Please send an email to hello@rosekumo.com to enquire.

✿ SHIPPING & RETURNS:

We ship worldwide. 

The shipping price will be calculated automatically during the checkout.

Once your order has been completed and dispatched, you will be sent your tracking number via email. Any added taxes and import duties are the full responsibility of the buyer. Please inform yourself about these costs before you purchase. 

To avoid overproduction, please note all of our products are hand knitted to order and require three to four weeks for completion.

Because each garment is individually handmade for you, we do not offer refunds or exchanges.

 

✿ HOW TO TAKE CARE OF YOUR KNITS :  

Wool sweaters do not show stain readily and are naturally breathable. Spot clean with a mild solution of soap and water.

If you need to wash your precious knit, hand washing using a specific wool soap is the key: water temperature should be cool or lukewarm (max. 30°C) and be the same for both the washing and rinsing stages. Do not twist or rub the garment, just let it soak for a short time, pressing it gently to let the soap penetrate the fabric. Then, you can rinse it thoroughly.

Squeeze out any excess water by carefully pressing down the knit and place your garment to dry flat on an absorbent towel. Let it dry in a cool place and avoid direct sunlight or heat.

After it is completely dry, the best way to store your sweater is to fold it. This will help the garment retain its shape.

Do not tumble dry or iron.

Note that whilst wearing little fuzzy balls can form on your wool jumper. This is a natural process created by friction during wear. You can easily and delicately remove the pills with a wool comb or small scissors.